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Citizen service team

Tasks of the Citizen Services team (Citizens' Office)

  1. Updating the local vehicle register
  2. Processing vehicle registration procedures (registration and deregistration, transfer, vehicle changes, loss/theft)
  3. Administrative enforcement measures for violations of the provisions of the FZV
  4. Issuing owner and register information subject to a fee in connection with the collection of fees
  5. Keeping/maintaining/updating the local register of residents
  6. Processing passport and ID card law (application, dispatch, creation, issue, loss of documents)
  7. Management/maintenance/updating of passport and ID card registers
  8. Registration processing, updating of the registration register, registrations, deregistrations and transfers, personal documents, information from the registration register, certificates of good conduct
  9. Processing resident parking and disabled parking
  10. Issuing of EU card driving licenses and verification management
  11. Issuing electronic residence permits, preparing certificates of freedom of movement
  12. Notarizations, signature authentications
  13. Providing information and advice by telephone and making appointments (customer management)
  14. Citizens' advice, referral of citizens to other specialist services and advice on the city administration

Other services

belongs to

Citizen services

Opening hours

Document issue - without an appointment

Documents that have already been applied for and are now ready for collection (passport, ID card and eID card as well as documents from the driving license authority) can be collected from reception during opening hours without an appointment.

Other requests with an appointment

An appointment must be booked for personal visits for other matters. This can be done online(link is external) or by telephone.

Opening hours

Day
Opening times
Monday 08:30 - 13:00
tuesday 08:30 - 18:00
Wednesday 09:00 - 13:00
Thursday 08:30 - 16:00
Friday 08:30 - 13:00
Saturdays of the month Days Times
April 12.04.2025 09:00 - 13:00
May 03.05. and 17.05.2025 09:00 - 13:00
June 07.06. and 21.06.2025 09:00 - 13:00
July 05.07. and 19.07.2025 09:00 - 13:00
August 02.08. and 16.08.2025 09:00 - 13:00
September 06.09., 13.09. and 27.09.2025 09:00 - 13:00
October 11.10. and 25.10.2025 09:00 - 13:00
November 08.11. and 22.11.2025 09:00 - 13:00
December 06.12. and 20.12.2025 09:00 - 13:00

Location

Citizen service team

Engelplatz 1
07743 Jena
Germany

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