Social Media

Netiquette of the City of Jena

The City of Jena is represented on the following channels:

We look forward to a constructive, interesting and informative exchange with you. To ensure that everyone can express themselves freely, we attach great importance to treating each other with respect: as in a face-to-face conversation, we observe the rules of courtesy and ask you to do the same. We welcome any feedback - whether you agree or disagree - as long as it is factual and constructive.

We, the social media team, are employees of the press and public relations department of the city of Jena. Our city covers a wide range of diverse topics and our aim is to answer all your questions competently and as quickly as possible. However, we ask for your understanding that we are not able to provide the same level of information as our colleagues in the specialist departments. For detailed questions, please get in touch with the relevant contact person.

Moderation by the social media team

To avoid any misunderstandings, we would like to briefly explain how the social media team moderates.

For reasons of linguistic clarity and simplicity, we generally refrain from using gender-specific formulations. For example, when we refer to "colleagues", we also mean "female colleagues" and people of the third gender in the same respectful way.
We use the German language in order to reach many residents. This does not apply to comprehension or case-related queries.
The City of Jena welcomes the fact that social networks offer a platform for discussion. We therefore allow comments even if they do not reflect the views of the city or contain factual criticism.
When assessing and classifying comments, we naturally observe the principle of proportionality. There is no entitlement to the publication of comments. We do not censor comments, but exercise the domiciliary rights of our online discussion services in order to ensure a constructive exchange and the participation of everyone.
We reject any form of discrimination or defamation of people or groups based on their origin, religious affiliation, nationality, physical condition, sexual identity, gender, income or age.

Publication of comments and contributions

If you publish comments or contributions:

Please remain factual and polite. Do not insult or provoke.
Refer to the topic of the post.
Respect the personal rights of your fellow human beings and the right to your own image. Do not publish any personal, sensitive data such as addresses or telephone numbers.
Observe copyright law: If you quote, cite the source. Please note that you have the rights to distribute the content you publish.
As a user, you are responsible for the content you publish. By commenting on our platforms, you agree that your statements may become publicly accessible. We accept no responsibility for this.

Fair play - our rules

In the event of violations, we reserve the right to hide or remove individual posts. In the event of serious or repeated violations, we will exclude users from our channels.
We delete offensive, inflammatory, defamatory, pornographic, inflammatory, youth-endangering or even criminal statements. We also remove spam, commercial messages, election or party advertising, calls for demonstrations, campaigns and petitions.
In the case of links to external websites, we reserve the right to check the content and, if necessary, remove the URL or the entire comment if it is not related to the content or is spam.

Availability

The platforms are maintained at these times

Monday to Friday: 08:00 - 16:00

We will try to answer your questions as quickly as possible. However, if coordination with other departments is required for answers, there may be delays.

Questions to the city administration

The central e-mail address is: info@jena.de. The departments and their contact persons can be found under the relevant topic.