Citizen service team

Tasks of the Citizen Services team (Citizens' Office)

1. Updating the local vehicle register
2. Processing vehicle registration procedures (registration and deregistration, transfer, vehicle changes, loss/theft)
3. Administrative enforcement measures for violations of the provisions of the FZV
4. Issuing owner and register information subject to a fee in connection with the collection of fees
5. Keeping/maintaining/updating the local register of residents
6. Processing passport and ID card law (application, dispatch, creation, issue, loss of documents)
7. Management/maintenance/updating of passport and ID card registers
8. Registration processing, updating of the registration register, registrations, deregistrations and transfers, personal documents, information from the registration register, certificates of good conduct
9. Processing resident parking and disabled parking
10. Issuing of EU card driving licenses and verification management
11. Issuing electronic residence permits, preparing certificates of freedom of movement
12. Notarizations, signature authentications
13. Providing information and advice by telephone and making appointments (customer management)
14. Citizens' advice, referral of citizens to other specialist services and advice on the city administration

Services provided

• Decommissioning of vehicles
• Applying for export license plates
• Authentication of documents and signatures
• Replacing operating licenses - unregistered vehicles
• Applying for a resident parking permit
• Extending a resident parking permit
• Applying for an eID card for EU and EEA nationals
• Replace vehicle registration document / ZB II
• Change vehicle data - vehicle or owner data
• Re-register vehicles in Jena
• Re-register vehicles to Jena
• Replace vehicle registration document / ZB I
• Purchase fine dust sticker
• Certificate of good conduct
• Apply for main residence bonus
• Apply for Jenabonus
• Extend Jenabonus
• License plate change due to loss or theft
• Replace license plate allocation - registration-free vehicle
• Apply for short-term license plates
• Apply for registration information
• Apply for a classic car license plate
• Apply for a parking permit for severely disabled persons
• Apply for an identity card
• Apply for a passport
• Apply for red license plates
• Apply for seasonal license plates
• Status request for passport, ID card or eID card
• Apply for data transmission block
• Re-registering a vehicle subject to license plates with operating permit
• Apply for an inspection authorization certificate
• Applying for a temporary identity card
• Apply for a temporary passport
• Deregister apartment
• Register apartment
• Reregister your home
• Reserve desired license plate or random license plate online
• Registration of deregistered vehicle to previous owner
• Registration of self-built & unregistered used vehicles
• Registration of a vehicle subject to license plates with operating permit - new registration
• Registration of vehicles from abroad
• Registration of new vehicles - Registration

belongs to

Citizen services