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Jena emergency numbers only for emergencies!


The new corona hotlines of the city of Jena are used intensively. Two different numbers are switched:

  • Under 00 49 3641 - 49 22 22 general questions about the orders of the city of Jena are answered.
    About 50 colleagues support this hotline daily from 9 to 19 o'clock.
  • The number 00 49 3641 - 49 33 33 is reserved for appointments for the fever consultation.
    Here 80 colleagues are on duty from 8 a.m. to 7 p.m. on weekdays and from 9 a.m. to 3 p.m. on weekends: about 10 from Jenakultur, 5 from jenarbeit, 2 from KIJ, 30 from Department 2, 20 from Department 4 and 10 from Department 1.
  • In addition, 60 employees take care of the mails which returnees from risk areas send to the mail addresses Corona@jena.de or reiseruckkehrer@jena.de.

We apologize for any busy signals or traffic jams in the processing of the mails. A constantly expanding database provides well-founded information. Nevertheless it can happen that the right answer to special questions is not immediately available. In such cases we will call back.

In addition, three people are sitting at the social media channels Facebook, Twitter and Instagram to answer questions that arise there. In addition, there are inquiries by e-mail and calls to the secretaries' offices.

The city administration is ready for your questions - so there is no reason to block the rescue control center of the fire brigade Jena with general inquiries. The emergency call only in emergencies! This also applies to the Jena police.

Enclosed is an overview of other service numbers: