Team JenaZentral
Tasks
- Providing information and advice by telephone and arranging appointments
- Advice for citizens, referral of citizens to other specialist services
- General advice on the services of the city administration
- Mail processing and referral to other departments
- Keeping, updating and maintaining the lost property register
- Receiving and processing reports of lost and found items, finder's fee and charging fees
- Announcing, storing, handing over and destroying lost property
- Processing and releasing defects and comments in the defect report
- Telephone advice as part of crisis management
- Support for postal vote management
Services provided
belongs to
Citizen services